Customer journey mapping, be it internal of external customers, is more than a fully CX exercise. It's an excellent project planning tool that spots problems before a line of code is even written. 𝐇𝐨𝐰 𝐢𝐭 𝐰𝐨𝐫𝐤𝐬 Map out every touchpoint your customer will have with what you're building. Do this upfront, before you've committed budget. This will let you see and structure processes and features early on, making sure you also spot issues that could blindside you after l

There's a growing need to track what truly moves the needle for businesses, not just on-time delivery but measurable ROI, customer impact and strategic alignment.

Project failure doesn't happen overnight. But slowly, deadlines slip, teams disengage and momentum evaporates. 7 warning signs to watch out for are:

And honestly, most projects fail because of a lack of clarity and alignment, because people can't answer these questions:

On large projects and programmes, keeping track of everyone's feelings, needs, and requirements can feel like an impossible task. And don't even get me started on comms.....it's a lot to keep up with

You can have the best intentions, and talented teams but still have your project stall. After years of helping organisations deliver, from rescuing critical iniatives through to end to end delivery, I've seen the same patterns again and again:

A project hits roadblocks, deadlines slip, and suddenly you're leading a team that's lost faith in the programme. Morale drops, productivity plummets. Here's how to turn things around: